clients of Juniper Networks, some of the earliest players within the intrusion protection box, say the Sunnyvale, Calif., seller excels in consumer provider, whether it's a brief response to a carrier call or consulting clients on new products.
In 2002, advice-technology administrator bill Sugnet looked to construct a multi-layered protection system for the San Juan Water District, which components water to greater than 265,000 shoppers in Sacramento and Placer counties in California.
Two important items of that strategy, Sugnet says, had been a firewall and intrusion detection system that built-in and labored together. After tinkering with open supply intrusion detection, Sugnet decided he desired a device that may additionally block threats.
together with a NetScreen firewall from Juniper, he went with the company's community Intrusion Detection and Prevention 500 appliance, that can sit within the network site visitors route and prevent threats, or just work in "sniffer," or detection-only, mode, along with a NetScreen firewall.
Sugnet says the box took lower than three hours to get onto the network; practicing his team of workers took about three days. due to the fact then, Sugnet says he's referred to as aid best twice, for minor issues, and that both instances he got an answer the same day.
Most crucial, the equipment has passed the check: "We haven't been directly attacked by way of someone with malicious intent," Sugnet says. "even if or not it's because we're a small goal, or that they now have a superb protection—I do not care."
Perry Jarvis, who currently left his job as network operations supervisor for the city of Burbank, Calif., to work for severe Networks, says Juniper's guide group of workers stands out. On suitable of getting answers the equal day on support questions, Jarvis says Juniper excels in featuring daily signature updates and patches.
Sanjay Beri, Juniper's director of product management, says that classification of client aid is one prong of the company's typical method. anyway making certain its shoppers have the latest insurance plan, the firm additionally consults users on new product construction. as an instance, Beri features out that Juniper often invites customers to take part in two- to three-month beta assessments, and asks valued clientele for what he calls "desire lists" for brand spanking new product aspects.
however no longer everybody got what they wished for. Dan Lukas, lead protection architect with Milwaukee-based Aurora fitness Care, says his Juniper container, with a $65,000 fee tag, shut down 3 times for the duration of a month this yr.
That supposed that all the way through those outages—only 1 of which lasted greater than an hour—the equipment stopped scanning the flow of packets into the community, leaving it vulnerable to malicious site visitors. luckily for him, Lukas says no threats broken his community.
since the firm techniques insurance payments and transfers health assistance to the centers for disease handle and Prevention on
a regular groundwork, Aurora's management continued using the Juniper container with some hesitation. Lukas says Juniper never rather figured out the issue but indicated that it could have been a wiring problem within the container.
(Juniper's Beri says he is not widespread with the Aurora case however says hardware failures aren't regular, in accordance with the enterprise's research.)
nevertheless, Lukas says Juniper's NetScreen firewalls have been "rock strong" and have not failed once.
Juniper Networks1194 N. Mathilda Ave.Sunnyvale, CA 94089(408) 745-2384www.juniper.internet
TICKER: JNPR (NASDAQ)personnel: 4,145
Scott KriensChairman & CEO
Pradeep SindhuVice Chairman & CTO
PRODUCTSIntrusion Detection and Prevention programs operate as a hazard alert gadget or sit in-line to block undesirable site visitors; fashions consist of the 50, 200, 600 and 1100.
Aurora fitness CareDan LukasLead protection ArchitectDan.email@example.com
city Of Burbank, Calif.Perry JarvisMgr., network Operations(818) 238-5080
San Juan Water DistrictBill SugnetI.T. Administrator(916) 791-0115
house Coast credit score UnionLynn KupecMgr., Technical help(321) 752-2222
The Linc GroupGreg LushCIOgreglush_thelincgroup@msn.comFINANCIALS 2005FY* 2005FY 2004FY revenue $2.06B $1.34B $701.39M internet salary $354.03M $a hundred thirty five.75M $39.20M R&D spending $355.42M $259.86M $178.30M * Fiscal 12 months ends Dec. 31. Jjuniper has no longer released unique 2nd or third quarter profits for 2006 because of an inquiry into its alternatives practices.