originally posted at 11:36AM March 18; updated at 10:41AM March 19
Nortel received the contract in July 2007, nevertheless it became protested with the aid of AT&T Inc. Now that the protest has been rejected, work on the phone methods replacement undertaking can begin, Nortel officers talked about.
The project is believed to be the greatest VOIP deployment on the planet and will assist 55,000 box office agents. it's going to consist of a centrally managed contact middle with unified messaging and interactive voice response capabilities.
"here is a affirmation that VOIP is an commercial enterprise answer," mentioned Mike Paige, chief operating officer of Nortel executive options. "to this point most deployments had been a good deal smaller and on the edge of the commercial enterprise."
SSA wants to improve and enhance its features since the company anticipates an inflow of recent clients as child boomers retire, Nortel said.
Nortel referred to the company expects the brand new VOIP community to assist consolidate month-to-month public network carrier expenses, lower operating and maintenance charges, and set up a platform for future capabilities.
Nortel's solution also will supply SSA's community a typical look and think to their networks, so that you can shop expenses in practicing and guide, Paige spoke of.
"nowadays there are separate networks for statistics and telephony, but as you merge them into one backbone, which you can have giant charge mark downs," Paige noted.
different corporations might be watching the roll-out on the agency. "It is clear in speakme to [chief information officers] that they'll examine it," he stated. "they will be asking more questions about how they can take capabilities of the trail SSA has blazed."
Implementation will start immediately. in the first 12 months, Nortel will substitute current telephone programs in 205 of the company's practically 1,600 field workplaces. The business will change 500 methods per year after that. The contract additionally contains community integration operation, renovation, person guide and practicing.
an incredible skills of a VOIP network is the assistance SSA can assemble with it. "They wish to keep in mind the call flow and volume and use that data to make business decisions," Paige talked about.
Nortel has built an information mining and reporting capability that allows you to allow SSA to extract the information it desires, he pointed out.
In making their concept to SSA, Nortel had to reveal that the first-rate of provider was on the same degree with a VOIP network as with a normal network. security was one more enviornment the place Nortel had to show the capabilities of the VOIP solution, he talked about.
Nortel is the usage of its verbal exchange Server a thousand switching, Media Processing Server 500 IVR, the Unified Messaging 2000 core platform and CallPilot, and IP mobile 1100 sequence handsets.
Nortel's teammates encompass familiar Dynamics Corp., Black field community functions, Shared applied sciences Inc., York Telecom, excessive Wire Networks Inc., NetIQ Corp., NetCom applied sciences Inc. and Planning and researching technologies Inc.
The SSA win joins other government VOIP deployments for Nortel. The enterprise also is working on initiatives at the Senate and defense, energy, Transportation and Veterans Affairs departments, the company noted.
Nortel ranks No. ninety on Washington know-how's 2007 properly a hundred record of the greatest federal government major contractors.
Nick Wakeman is the editor-in-chief of Washington technology. follow him on Twitter: @nick_wakeman.