enterprise applicationutility development kit and integrated Collaboration functions Create superior Communications and customer cost
ARMONK, big apple & MARLBOROUGH, MASS. - March 26, 2007 - IBM and 3Com supplier, a leading provider of secure, converged voice and records networking solutions, nowadays announced the business's first solution to combine IP telephony with electronic mail, messaging and core business method purposes on a single, secure platform.
The system i built-in Collaboration solution will function unified communications capabilities to aid customers increase productiveness, lessen fees and streamline operations. since it runs on a single device i, it's less demanding and cheaper to manipulate than competitive windows-based, multi-server offerings.
Roland corporation U.S., a number one manufacturer and distributor of digital musical gadgets, these days selected the device i built-in Collaboration answer to further increase its main consumer provider to the music retailers and consumers it helps. the combination of IP Telephony with Roland's ERP applications will arm consumer carrier agents with contemporary client statistics, permitting them to reply to customer requests extra right away and effortlessly.
"the new solution will permit us to further evolve the style they do enterprise. With superior features like locate me, comply with me and click to call, their revenue group in the box will now be in a position to be reached right now from a imperative place, no count number the place they're - within the workplace or on the highway," spoke of David Williams, IT Director at Roland. "IBM and 3Com, along with their IBM business companion Sirius computing device options, offered us with a very low in cost answer that allows us to leverage their investment in latest resources and technical advantage."
the brand new integrated Collaboration answer builds on the equipment i IP Telephony answer IBM and 3Com delivered in November 2006. It uses open requirements comparable to Session Initiation Protocol (SIP) to create a platform for innovation by means of enabling the 3Com® VCX(TM) system to be greater effectively integrated with collaboration and enterprise purposes running on the gadget i.
IBM and 3Com have seen giant pastime from the group of gadget i solution-suppliers and business partners who are looking to exploit this integration. IBM and 3Com are expecting to work with over one hundred independent answer providers (ISVs) to integrate their functions with the new answer. These ISVs will be capable of leverage 3Com's Open network(TM) (3Com|ON) program and utility construction package (SDK) to tightly integrate their enterprise purposes with 3Com IP telephony and IBM collaboration purposes.
for instance, iMessaging systems, Inc., an skilled ISV with an in depth telephony heritage, offers a local device i IP telephony integration answer by enabling its encourage(TM) answer with SIP. via a cooperative building effort with IBM and 3Com, encourage has been stronger to help the gadget i built-in Collaboration solution in a extra productive manner that makes use of SIP to bypass normal phone interfaces. equipment i valued clientele and ISV's can now use inspire to combine enterprise purposes and telephony even more quite simply to supply intelligent name routing, monitor pops and interactive voice response (IVR).
extra, CRM application issuer VACAVA used iMessaging's inspire answer to bring VACAVA client Care -- a telephony and speak to middle-enabled solution requiring minimal effort to put in force. different ISVs planning to deliver their application to the system i integrated Collaboration solution consist of Touchtone organisation, RJS software methods, Inc. and KMR techniques.
The Scott & Co group, the largest company of Sheriff Officers and Messengers-At-palms and company of finished assortment-based mostly features in Scotland, chosen the device i built-in Collaboration solution to boost its sophisticated name core operations. Working with IBM enterprise companion Triangle, Scott & Co expects the solution can be fully carried out this summer, at which time it will run its total enterprise on system i.
"We regarded aggressive, windows-based IP telephony offerings, but we'd have required as a minimum 16 stand-alone servers to guide the total suite reliably," observed David Lyall, CIO for Scott & Co. "We chose the system i integrated Collaboration solution as a substitute as a result of device i is inherently more powerful, totally integrated and has a tons better return on investment compared to windows servers, so they are expecting to lower their prices considerably."
The system i integrated Collaboration solution will include the following new capabilities.
o 3Com SDK for equipment i IP Telephony - enables techniques integrators, ISVs and end-clients to combine telephony into their enterprise and collaboration applications greater comfortably and inexpensively by using new software programming interfaces (APIs).o device i IP Telephony Contact center - permits departments that obtain excessive cellphone call volumes like aid desks to give stronger service and boost client satisfaction. built-in elements use business logic to route calls to an correctly-expert agent and then provide "reveal pops" with software statistics akin to old contact or enterprise background.o gadget i IP Telephony Integration with Lotus® Sametime® 7.5 - enables gadget i IP Telephony and Sametime users to make calls using their IP desk cell through with no trouble clicking on a contact inside their Sametime contact record. This allows users to instantly hook up with co-worker's and external buddies using present contact tips. clients can additionally view telephony presence throughout the Sametime client, viewing even if colleagues are logged onto the customer and if they are on a call.o gadget i IP Telephony Unified Messaging - allows clients to receive voicemails, faxes and email in a single, unified inbox. Voice messages are obtained as attachments that may also be opened and performed on a computer or desktop computer the use of ordinary multimedia applications. Unified messaging functionality is deliberate for each Lotus Domino and Microsoft functions.
Pricing and AvailabilityThe system i built-in Collaboration answer is expected to be available within the 2d quarter of 2007, with pricing for each Domino and Sametime integration starting at $500 per server for each and every utility. The equipment i IP Telephony express variations on which this runs begins at $37,900.
About IBMFor extra counsel about IBM, talk over with ibm.com. For more about system i, consult with ibm.com/systemi
About 3Com Corporation3Com company (NASDAQ: COMS) is a leading company of secure, converged voice and records networking solutions for firms of all sizes. 3Com presents a huge line of resourceful products backed through world classification income, service and assist, which excel at offering business value for its purchasers. via its TippingPoint division, 3Com is the main provider of community-based mostly intrusion prevention systems that carry in-depth utility coverage, infrastructure insurance policy, and efficiency protection. 3Com also is the majority owner of Huawei-3Com Co., limited (H3C). On March 22, 2007, 3Com announced that the business has got approval from the americans's Republic of China to purchase Huawei applied sciences' last 49 p.c stake in H3C and take full ownership, pending regularly occurring closing deliverables. H3C brings resourceful and inexpensive product construction and manufacturing and a robust footprint in one of the area's most dynamic markets. For additional suggestions, please discuss with www.3com.com, or the press web site www.3com.com/pressbox.
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