AFTER an unbiased evaluate of its IT methods, WorkCoverSA believed changing core enterprise programs turned into the handiest way forward.
The agency's historic applications had been in-built the early 1990s using its own proprietary development equipment.
"There become duplication of functionality, duplication of facts, and each time they wanted to make a metamorphosis with legislation or any enterprise considerations it changed into difficult, time-ingesting and high-chance," says WorkCoverSA chief assistance officer Yvonne Deally.
She says there's situation about dropping talents in the technical ambiance and that the system is incompatible with underlying infrastructure adjustments.
"in the event you upgraded to Microsoft newest types there was no person to aid the proprietary building languages," Deally says. "It was truly a transaction processing gadget as adversarial to a case-management device, so it didn't swimsuit their company."
WorkCoverSA skilled colossal company outages as a result of problems it become unprepared for. The historical customised application become problematic and costly to maintain.
The employer essential a new commercial enterprise IT infrastructure that changed into robust and scalable. A procurement manner chosen a solution from Irish business Curam application. IBM international business services undertook the implementation of the Curam for workers' Compensation solution.
IBM worked with WorkCoverSA to combine the answer with IBM Tivoli entry manager for e-company and IBM DB2 familiar Database Workgroup Server, working on the IBM WebSphere software Server.
"Curam had the strongest case administration modules compared with other products, and event with the Canadian authorities," Deally says.
WorkCoverSA manages the workers Rehabilitation and Compensation Scheme in South Australia on behalf of about 50,000 registered employers and 430,000 workers.
The statutory authority has 280 group of workers and outsources claims management to Employers Mutual, which has about 450 body of workers in South Australia. via Employers Mutual, WorkCoverSA manages about 50,000 claims a year.
The authority collects more than $700 million a yr in levy income and will pay out about $500m in claims.
WorkCoverSA signed contracts with Curam and IBM in may additionally 2007 and went through a design section until early 2008. Its implementation ran from 2008 to remaining year, and it went are living at the end of April last year. the whole implementation can charge became greater than $40m. The answer has about 600 users, including interior and outsourced team of workers, and external users.
"We replaced all core company methods -- so well-nigh every thing except corporate programs," Deally says.
"The message from the undertaking changed into establish the foundation and they will construct on it in the future."
The three-12 months project protected transferring more than 650 million data of client-linked facts stretching back over 20 years.
the new platform reduces the complexity of lower back-office programs, enabling the agency to boost its focus on case administration and customer provider.
WorkCoverSA has removed a lot of the duplication, and more desirable features to external clients, notably employers.
it's at all times making advancements, together with company efficiencies and cutting back charge timeframes.
"the brand new gadget has rules to calculate entitlements, assuring that what they pay to a employee is relevant," Deally says.
The solution produces plans to examine what functions an injured employee needs.
WorkCoverSA has improved financial handle, safety and entry management in addition to workflow tools.
"it's a completely documented device and an awful lot less difficult to respond to change," Deally says.
The subsequent part being regarded became multiplied collaboration with backyard events. "the new system enables us to push scan attachments and put them on the claims file," she says. "we are going to expand on that and look at digitising all claims statistics."
throughout the Curam implementation, WorkCoverSA constructed an information warehouse and now desires to build on this with company intelligence.